Every HVAC Call Answered. Every Service Opportunity Captured.

Yes to both. It answers nights, weekends, and holidays, and it takes concurrent calls — ten people ringing at once all get picked up, with no hold queue. There is no per-seat limit the way there is with human staff.

It books and reschedules against your live calendar, asks your qualifying questions, and captures name, number, service address, and the reason for the call on every call. Follow-up depends on the channel: confirmation texts and emails are straightforward; multi-step outbound follow-up sequences are scoped during setup rather than switched on by default.

Yes, from the material you give us during setup — hours, service area, services, price ranges, and policies. It answers from that source rather than improvising. If your pricing is genuinely situational, we usually configure it to give a range and hand off rather than quote a number it cannot stand behind.

Yes. You define the rules — which topics (like a no-heat or no-cool emergency), which hours, which person or department. It warm-transfers with the context it has already gathered, so the caller does not repeat themselves. You can also set it to take a message and flag it as urgent when nobody is available.

Calendar and phone/VoIP integration are standard. CRM, dispatch, and other tools depend on the specific system: mainstream platforms with an open API are usually straightforward, and anything unusual or on-premise gets assessed during setup. Ask about your exact stack on the demo rather than assuming it is covered.

Yes. You choose the voice, how it introduces itself, the tone it uses, and the language it answers in. Conversation flows are configured to your process — what it asks first, when it books, when it transfers. Changes after go-live are a configuration update, not a rebuild.

It is configured to say it does not have that answer and fall back — transfer to a human, take a message, or offer a callback — rather than guess. Those calls are flagged in your transcripts so you can see what it could not handle and add the missing information. Expect a small number of these in the first weeks; that is normal and it is how the configuration gets tightened.

You keep your number — you forward it to Xensium, and you can stop forwarding at any time, which makes it low-risk to trial. Every call produces a recording, transcript, and summary, alongside volume and outcome reporting.

Setup takes about 14 days: a short intake call, then we build, train, and test it with you before you forward your number. Pricing depends on call volume and how much configuration and integration you need, so we quote after the demo rather than publishing a flat rate. On security, calls and customer data are encrypted in transit and at rest, with access controls and retention settings you manage — if you have specific compliance requirements, raise them on the demo so we can confirm what we can and cannot meet in writing.